Frequently Asked Questions
Everything you need to know about your Bauer gear and orders.
How do I determine the correct size for my hockey skates?
Bauer skates typically fit 1 to 1.5 sizes smaller than your standard shoe size. We recommend using our 3D Skate Lab scanner at an authorized retailer or consulting our online size chart for precise measurements.
What is the warranty policy on Bauer hockey sticks?
Most Bauer composite sticks are covered by a limited 30-day warranty against manufacturing defects. The warranty period begins from the date of purchase, and a proof of purchase is required for all claims.
How long does shipping take for online orders?
Standard shipping typically takes 3-5 business days within the continental US and Canada. Expedited shipping options are available at checkout for players who need their gear urgently.
Can I return a customized helmet or jersey?
Customized products, including custom-fit skates and personalized team apparel, are made specifically to your specifications and cannot be returned unless there is a manufacturing defect.
How should I clean and maintain my protective equipment?
We recommend removing liners and air-drying gear after every use. For deeper cleaning, most equipment can be hand-washed with mild detergent; however, never use high heat for drying as it can damage the protective foams.
Do you offer international shipping?
Currently, Bauer.com ships to the United States and Canada. For other regions, please use our 'Store Locator' to find an authorized international distributor in your country.